Well-founded measurements are of high value because a better connection between business process management (BPM) and maturity models (MMs) improves an organization’s performance. Although MMs are appropriate tools for organizations to manage their business processes and, therefore, enjoy popularity, most of these models suffer from their foundation, validation and/or capability coverage. The purpose of this paper is to address this issue by providing metrics to measure and manage business processes.,A high-standard and multistaged procedure was followed to systematically develop and validate the measurement instrument involving international academics and practitioners across four continents. Different rounds were used for item identification, item selection, item revision, instrument preparation (pretest and pilot) and instrument application using partial least squares structural equation modeling.,The instrument measures 4 main capability areas, 13 subareas and 62 items. The work explains how to conduct BPM assessments in a more theoretically sound way and reports on the instrument’s development to show high levels of construct validity, content validity and reliability.,The author provides a rigorous and more evidence-based instrument, facilitating the BPM discipline’s need of empirical research.,The author proposes parameters to configure the instrument.,Serving as a reference framework, the instrument strengthens BPM’s empirical and theoretical foundations. Since the instrument is free for scholars and practitioners, the author illustrates the research streams and business situations in which the instrument can be applied (in full or in part). This paper paves the way for transforming the instrument into an optimization MM with advice or improvement paths, bridging the gap between theory and practice.

中文翻译：

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管理业务流程的能力：一种度量工具

有充分根据的度量具有很高的价值，因为业务流程管理（BPM）和成熟度模型（MM）之间的更好连接可以提高组织的绩效。尽管MM是组织用于管理其业务流程的合适工具，因此享有很高的知名度，但是这些模型中的大多数都受其基础，验证和/或功能覆盖的困扰。本文旨在通过提供度量和管理业务流程的指标来解决这个问题。遵循高标准，多阶段的程序来系统地开发和验证度量工具，涉及四大洲的国际学者和从业人员。使用不同的回合进行项目标识，项目选择，项目修订，使用偏最小二乘结构方程模型进行仪器准备（预测试和试验）和仪器应用。该仪器可测量4个主要功能区域，13个子区域和62个项目。这项工作解释了如何以理论上更合理的方式进行BPM评估，并报告了该工具的发展，以显示出高水平的结构效度，内容效度和可靠性。作者提供了一种严格的，更基于证据的工具，为BPM学科的发展提供了便利。笔者提出了参数配置工具。作为参考框架，该工具加强了BPM的经验和理论基础。由于该工具对学者和从业人员都是免费的，作者说明了可以应用该工具（全部或部分）的研究流和业务情况。本文为通过建议或改进路径将仪器转变为优化MM铺平了道路，弥合了理论与实践之间的鸿沟。