Contrary to popular belief, negative feedback occasionally hinders performance improvements. Investigations targeting this feedback-performance gap usually rest on two assumptions: (a) Feedback recipients want to improve their performance (have an improvement goal), and (b) feedback recipients engage with the negative feedback. We argue that people sometimes disengage from negative feedback for hedonic-goal attainment (to feel good). To explain such functional feedback disengagement, we conceptualize feedback processing from an emotion-regulation perspective, the model of motivated feedback disengagement. We posit that feedback-induced negative affect may render hedonic goals more salient than improvement goals, motivating emotion regulation. After forming the intention to regulate their emotions, feedback recipients select and implement an emotion-regulation strategy. We consider two common engagement strategies (reappraisal and feedback focus) and two common disengagement strategies (distraction and feedback removal). These strategies differentially impact recipients’ affect and feedback processing. Strategy-, person-, and situation-related factors influence strategy choice. Feedback processing is cyclical and dynamically unfolds over time. The model provides novel directions for future investigations and practical implications for stakeholders in negative-feedback contexts.

与普遍的看法相反，负反馈有时会阻碍性能的提高。针对此反馈与绩效差距的调查通常基于两个假设：（a）反馈接受者想要改善其绩效（有改善目标），以及（b）反馈接受者与否定反馈互动。我们认为，人们有时会因享乐目标的实现而从负面反馈中脱离出来（感觉良好）。为了解释这种功能性反馈分离，我们从情绪调节的角度，即动机反馈分离的模型，概念化了反馈处理。我们认为，反馈引起的负面影响可能使享乐目标比改善目标更加突出，从而激发了情绪调节。在形成调节情绪的意图之后，反馈接收者选择并实施情绪调节策略。我们考虑两种常见的参与策略（重新评估和反馈重点）和两种常见的脱离接触策略（分散注意力和消除反馈）。这些策略对接收者的影响和反馈处理有不同的影响。策略，人和与情境相关的因素影响策略的选择。反馈处理是周期性的，并且会随着时间动态展开。该模型为否定反馈情况下的利益相关者提供了未来调查的新方向和实际意义。人和与情境相关的因素影响策略的选择。反馈处理是周期性的，并且会随着时间动态展开。该模型为否定反馈情况下的利益相关者提供了未来调查的新方向和实际意义。人和与情境相关的因素影响策略的选择。反馈处理是周期性的，并且会随着时间动态展开。该模型为否定反馈情况下的利益相关者提供了未来调查的新方向和实际意义。