ABSTRACT

Feedback is an important and effective tool for changing employee behavior. While feedback is generally considered effective, characteristics of its delivery can impact the degree to which it changes behavior. One characteristic that has received increased attention is sequence of positive and constructive comments. While the feedback sandwich (positive – constructive – positive) is commonly used, this sequence has come under recent criticism. The present study compares two sequences of post-session feedback (sandwich, constructive-positive) and a within-session feedback control while training participants to implement a simple behavioral assessment. Within-session feedback produced the highest implementation fidelity during the initial role play, but there were no significant differences by the third and final role-play. There was also no difference in training satisfaction or feedback satisfaction across conditions. Taken together, these findings suggest that sequence of positive and constructive comments may not significantly alter the effectiveness of feedback in the context of training a new skill in an analog setting when multiple practice sessions are utilized.

摘要

反馈是改变员工行为的重要而有效的工具。虽然反馈通常被认为是有效的，但其传递的特性可能会影响其改变行为的程度。受到越来越多关注的一个特征是一系列积极和建设性的评论。虽然通常使用反馈夹心式（积极的-建设性的-积极的），但最近对此提出了批评。本研究比较了两个阶段的会议后反馈（三明治，建设性-积极）和会议内反馈控制，同时训练参与者实施简单的行为评估。会话中的反馈在最初的角色扮演过程中产生了最高的保真度，但是在第三次和最后一次角色扮演中并没有显着差异。跨条件的培训满意度或反馈满意度也没有差异。综上所述，这些发现表明，在采用多个练习课程的情况下，在模拟环境中训练新技能的情况下，正面和建设性评论的顺序可能不会显着改变反馈的有效性。