ABSTRACT

The current study draws on conservation of resources theory to examine the mediating roles of job satisfaction, and work engagement in the effects of psychological contract breach and abusive supervision on life satisfaction. Using a time lag of five months, a two-wave data were gathered from 274 full‒time frontline employees working in 4–5 star hotels in Accra in Ghana. The hypotheses were tested using structural equation modeling. The results demonstrated that psychological contract breach negatively influenced frontline employees’ life satisfaction. However, abusive supervision was not si gnificantly related to frontline employees’ life satisfaction. Furthermore, job satisfaction and work engagement fully mediated the relationship of abusive supervision and psychological contract breach with life satisfaction. This is the first study which demonstrates that psychological contract breach can foster hotel employees’ life satisfaction, and identifies job satisfaction and work engagement as mechanisms through which psychological contract breach and abusive supervision predict life satisfaction.

摘要

当前的研究利用资源节约理论来研究工作满意度的中介作用，以及工作参与在心理契约违背和滥用监督对生活满意度的影响中的作用。使用五个月的时间间隔，从加纳阿克拉4-5星级酒店工作的274名全职一线员工收集了两波数据。使用结构方程模型对假设进行了检验。结果表明，心理合同违约对一线员工的生活满意度产生了负面影响。但是，滥用监督与一线员工的生活满意度没有显着关系。此外，工作满意度和工作参与度充分调节了虐待监督和心理契约违背与生活满意度之间的关系。