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Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector
Asia Pacific Business Review ( IF 2.011 ) Pub Date : 2020-12-17 , DOI: 10.1080/13602381.2021.1851514
Jen-Ming Liu, Elaine Q. Borazon, Jose Gerardo O. Santamaria

ABSTRACT

Based on the dynamic capability view and employee engagement theory, this study aims to determine the antecedents of quality performance in the hospitality sector. The hypotheses proposed were tested on a sample of 287 micro, small, and medium hotels and restaurants in the Philippines, using a structured survey questionnaire. The findings showed that management leadership is positively related to process management, supplier quality management, and human resource management while quality performance is influenced by process management, supplier quality management, and human resource management. Human resource management directly and indirectly affects quality performance through process management and supplier quality management.



中文翻译:

菲律宾微型、中小型酒店业质量绩效的前因

摘要

基于动态能力观和员工敬业度理论,本研究旨在确定酒店业质量绩效的前因。提出的假设使用结构化调查问卷在菲律宾 287 家微型、中小型酒店和餐馆的样本中进行了测试。研究结果表明,管理领导力与流程管理、供应商质量管理和人力资源管理呈正相关,而质量绩效受流程管理、供应商质量管理和人力资源管理的影响。人力资源管理通过过程管理和供应商质量管理直接或间接影响质量绩效。

更新日期:2020-12-17
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