Current knowledge of benefits management is mostly limited to single organisations. This paper investigates benefits management applicable to large university-industry collaboration programs – a particular form of inter-organisational relationship. It presents a holistic, structured and customisable framework for how benefits can be managed, using the structured analysis and design technique. The research has been informed and validated in a major case study. The case study involved a R&D collaboration between a university and a large industry in Portugal over a six-year period with a total investment of more than 70 million Euros. The paper discusses the challenges of implementing benefits management among two organisations who have distinct and sometimes competing long-term benefits. This empirical research corroborates current theoretical approaches to benefits management and presents a number of new insights on how challenges may be effectively managed from a technical and social perspective, for example, the ownership of benefits realisation should change overtime, from Program Mangers to Line Managers of each organisation partner. Finally, the proposed BM.UIC framework can be used as starting point for development of a systematic benefit management process in any major project and program.

当前的福利管理知识大多限于单个组织。本文研究了适用于大型大学与行业合作计划的利益管理，这是组织间关系的一种特殊形式。它提供了一个整体的，结构化的和可定制的框架，用于使用结构化分析和设计技术来管理收益。该研究已在一个重大案例研究中得到了通知和验证。该案例研究涉及葡萄牙的一所大学与一家大型企业之间的研发合作，为期六年，总投资超过7000万欧元。本文讨论了在拥有独特且有时相互竞争的长期利益的两个组织之间实施利益管理的挑战。这项实证研究证实了当前的福利管理理论方法，并就如何从技术和社会角度有效应对挑战提出了许多新见解，例如，福利实现的所有权应随着时间的推移而变化，从项目经理到项目经理每个组织合作伙伴。最后，提出的BM.UIC框架可以用作在任何重大项目和计划中开发系统性利益管理流程的起点。