The use of robots in hospitality and tourism is rapidly evolving. Restaurants progressively include robots as part of their staff, not only as waiters but also as chefs. The robotization of tourism and gastronomic experiences is a vital challenge that both service providers and customers need to cope with. Within this context, the paper investigates the perceptions of tourists towards the use of robots in restaurants. Drawing from a qualitative research design and built on a grounded theory approach, the results reveal the opportunities derived from the implementation of robots in hospitality and tourism. On the other hand, tourists also perceive the growing presence of robots in food services as a form of dehumanization of the gastronomic experience. Theoretical and practical implications are discussed with regard to a new experiencescape that is increasingly dominated by human-robot interactions.

在接待和旅游中使用机器人的情况正在迅速发展。餐馆逐渐将机器人作为其员工的一部分，不仅作为服务员，还作为厨师。旅游和美食体验的机器人化是服务提供商和客户都需要应对的重大挑战。在此背景下，本文调查了游客对在餐馆中使用机器人的看法。从定性研究设计中汲取灵感，并以扎根的理论方法为基础，研究结果揭示了在酒店和旅游业中使用机器人带来的机遇。另一方面，游客也将机器人在食品服务中的日益普及视为对美食体验的非人性化。