Abstract We develop a theory of emotions in interfirm paradoxical relationships with a focus on coopetition and emotional ambivalence. We suggest that appraisals of paradoxical coopetition situations lead to the arousal of multiple, oppositely valenced emotions of various intensities, combinations of which correspond to different states of emotional ambivalence. We explicate how emotional ambivalence, through managers’ appraisal and emotional contagion processes becomes collective and how it impacts coopetition performance. We further theorize how the negative effect of ambivalence on performance could be minimized and the positive effect could be amplified through emotional capability. Our theory provides a nuanced understanding of the complex nature of emotions, and how they arise, manifest, and impact outcomes in interfirm paradoxical relationships.

中文翻译：

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企业间矛盾关系中情绪的性质、后果和管理——一个概念框架

摘要 我们在企业间矛盾关系中发展了一种情绪理论，重点是竞争和情绪矛盾。我们认为，对矛盾竞争情况的评估会引起多种强度相反的多种情绪的唤起，这些情绪的组合对应于不同的情绪矛盾状态。我们解释了情绪矛盾如何通过经理的评估和情绪传染过程成为集体，以及它如何影响合作绩效。我们进一步理论化了如何将矛盾心理对绩效的负面影响最小化，并通过情绪能力放大积极影响。我们的理论对情绪的复杂性质，以及它们如何产生、表现、