This article takes a pragmatic approach to understanding critical moments and explores their use in three forms of practice: research, conflict diagnosis, and a form of intervention called a reconstruction clinic. Reviewing what makes critical moments useful in these practices provides insights into their character, and into how they function in the work of adept practitioners, and into the way stakeholders experience, make sense of, and act in a conflict. This review opens insights into the relationship between stories, memory, and action and into the layered and relational quality of experience that the use of critical moments helps to evoke. It also highlights a plasticity that distinguishes critical moments and helps to foster interaction and development in research, in conflict diagnosis, and in efforts to intervene in the contested history of a conflict.

中文翻译：

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关键时刻有什么用？

本文采用务实的方法来了解关键时刻，并探讨了它们在三种实践中的用途：研究，冲突诊断以及一种称为重建诊所的干预形式。回顾使关键时刻在这些实践中有用的是什么，可以洞悉它们的特征，以及它们在熟练从业者的工作中如何发挥作用，以及利益相关者体验，理解冲突并在冲突中采取行动的方式。这篇评论打开了对故事，记忆和行动之间的关系以及关键时刻的使用有助于唤起的分层和相关体验质量的见解。它还强调了可塑性，可以区分关键时刻，并有助于促进研究，冲突诊断，