ABSTRACT

Knowledge management (KM) plays a critical role in management academia, yet relatively few articles endeavour to study the outcome of KM – knowledge management performance indicators (KMPI). After a thorough review, this study concludes five shortcomings from the prior literature. To overcome such shortcomings, this study employs the focus/breadth/content-process dimensions originating from Contingency Perspective to conduct an exploratory case study, develop a KMPI model, accordingly conduct an empirical survey, and employ statistical techniques to examine model reliability and validity. This study constructs the KMPI model with eight constructs: knowledge profundity, replication, dissemination, extension, diversity, expansion, convergence, and creation. The empirical evidence of the 30-item scale indicates that the scale presents good reliability, construct validity, and high criterion validity. The model and the scale provide new insights to the practical and academic efforts in KM performance issues.

摘要

知识管理 (KM) 在管理学术界起着至关重要的作用，但相对较少的文章致力于研究 KM 的成果——知识管理绩效指标 (KMPI)。经过彻底审查，本研究总结了现有文献的五个缺点。为了克服这些缺点，本研究采用了源自权变视角的焦点/广度/内容过程维度进行探索性案例研究，开发 KMPI 模型，相应地进行实证调查，并采用统计技术检查模型的可靠性和有效性。本研究构建了具有八个结构的KMPI模型：知识深度、复制、传播、扩展、多样性、扩展、聚合和创造。30 项量表的实证证据表明该量表具有良好的信度、结构效度和较高的效标效度。该模型和量表为知识管理绩效问题的实践和学术努力提供了新的见解。