This study reveals different types of self-service kiosk customer value and synthesizes the self-service kiosk customer value framework, which includes four value groups and three types of customer value elements. The study also reveals gaps which stem from the inconsistency and fragmented nature of previous research on customer value in self-service kiosks. Based on the review of relevant literature and analysis of the systematically selected articles, the findings provide a basis for future investigations into service science and support manager decision making during the stages of consideration, implementation, and improvement of self-service kiosk networks. This study provides a comprehensive inventory of self-service kiosk customer value and its elements.

这项研究揭示了自助服务亭客户价值的不同类型，并综合了自助服务亭客户价值框架，该框架包括四个价值组和三种类型的客户价值要素。该研究还揭示了差距，这是由于先前自助服务亭中客户价值研究的不一致和零散性质造成的。在对相关文献进行回顾和对系统选择的文章进行分析的基础上，这些发现为将来在自助服务亭网络的考虑，实施和改进阶段对服务科学和支持经理的决策进行调查提供了基础。这项研究提供了自助服务亭客户价值及其要素的综合清单。