This study examined the abusive supervision’s influence on emotion regulation and outcomes. Based on COR theory, we investigated whether supervisor abuse has a direct relationship with the emotional labor strategies of surface acting (monitoring external emotions) and deep acting (monitoring internal feelings). In turn, we investigated the indirect relationship of supervisor abuse on outcomes (i.e., emotional exhaustion, job satisfaction, and task performance) via these emotional labor strategies. Using lagged and dyadic sample (210 subordinates and 30 supervisors), we found that abusive supervision predicted surface and deep acting and that the indirect associations of supervisor abuse on outcomes via emotional labor strategies were also significant. The present investigation empirically supports the theorized links and offers notable implications for personnel selection and assessment.

中文翻译：

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滥用监督，情绪调节和表现

这项研究检查了滥用监督对情绪调节和结果的影响。基于COR理论，我们调查了主管虐待行为是否与表面行为（监视外部情绪）和深度行为（监视内部情绪）的情绪劳动策略有直接关系。反过来，我们通过这些情绪化的劳动策略研究了监督者滥用对结果（即情绪疲惫，工作满意度和任务绩效）的间接关系。通过使用滞后和二进式样本（210名下属和30名主管），我们发现滥用监管可以预测表面行为和深度行为，而主管通过情感劳动策略对结果的间接滥用也很重要。