This article uses the concept of emotional labour to explore how probation practitioners, conform to, and negotiate the display rules and values underpinning their work with clients. We consider the sources of emotional labour, focussing on the values of probation practice and how these are manifested through occupational, organisational and societal display rules. We then analyse a further layer of display rules; integrating, neutral and differentiating display rules which further inform our thinking about how emotional labour is performed. Using the lens of emotional labour we document the breadth of emotional labour performed by probation practitioners in their interactions with clients including the use of empathy, humour and the suppression of anger. In particular our research brings to light the display of so called ‘negative’ emotions such as anger and frustration, and the complex, and sometimes conflicting, relationship between occupational and organisational display rules and the values underpinning these rules.

本文使用情感劳动的概念来探索缓刑从业者如何遵循，遵循并商讨与客户合作的显示规则和价值观。我们考虑情绪劳动的来源，重点关注缓刑实践的价值观以及这些价值观如何通过职业，组织和社会展示规则得到体现。然后，我们分析显示规则的另一层；整合，中立和差异化的展示规则，这进一步丰富了我们关于如何执行情感劳动的思考。使用情感劳动的镜头，我们记录了试用期执业者在与客户的互动中所进行的情感劳动的广度，包括使用移情，幽默和抑制愤怒。