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The impact of offshoring on knowledge‐intensive services: A study of activities in service production processes
Global Strategy Journal ( IF 7.393 ) Pub Date : 2019-07-30 , DOI: 10.1002/gsj.1352
Kristin Brandl 1
Affiliation  

Research summary: In order to identify the impact of offshoring on knowledge‐intensive services (KIS), the activities related to the transfer and co‐creation of knowledge in the service production process are studied in this paper. The concepts of activity systems and activity structures from practice theory are used to analyze these activities. A qualitative case study of multiple offshored KIS shows that offshoring changes activity systems and structures within the production process. Activities related to the transfer of knowledge are reduced while the co‐creation of knowledge remains evident in the process. As a result, KIS become more modularized and less customized, evidencing changed KIS characteristics. The paper adds to service offshoring and international service management literature and extends practice theory.

中文翻译:

离岸外包对知识密集型服务的影响:对服务生产过程中活动的研究

研究摘要为了确定离岸外包对知识密集型服务(KIS)的影响,本文研究了与服务生产过程中知识的转移和共同创造有关的活动。实践理论中的活动系统和活动结构的概念用于分析这些活动。对多个离岸KIS的定性案例研究表明,离岸外包改变了生产过程中的活动系统和结构。减少了与知识转移相关的活动,而在此过程中,知识的共同创造仍然很明显。结果,KIS变得更加模块化和定制化程度降低,证明了KIS特性发生了变化。本文增加了服务外包和国际服务管理的文献,并扩展了实践理论。
更新日期:2019-07-30
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