This paper aims to study and question the emerging social response network to the COVID-19 health crisis in the Valencian region (Spain). Our approach is twofold: a network approach using social network analysis techniques and a social services approach. We seek to analyze the different roles, strategic positions, ego-density and brokerage of the participating organizations. Furthermore, we examine the critical factors for explaining why the different organizations in the ecosystem cooperate. We find that associations and knowledge agents play the most relevant roles. Conversely, local and non-local governments rarely played brokerage roles to coordinate or inter-connect isolated operations of individual organizations. Finally, our results suggest important guidelines for practitioners that may facilitate the collaboration, coordination, and performance of a response network in the future.

中文翻译：

---

COVID-19响应系统和集体社会服务提供。战略性网络规模和邻近性考虑

本文旨在研究和质疑巴伦西亚地区（西班牙）针对COVID-19健康危机的新兴社会应对网络。我们的方法是双重的：使用社交网络分析技术的网络方法和社交服务方法。我们试图分析参与组织的不同角色，战略地位，自我密度和经纪人。此外，我们研究了解释生态系统中不同组织为何合作的关键因素。我们发现协会和知识主体扮演着最重要的角色。相反，地方政府和非地方政府很少扮演经纪人的角色来协调或相互联系单个组织的孤立运作。最后，我们的结果为从业人员提出了重要的指导方针，可促进协作，协调，