This paper investigates the effects of social exchange relationships on job satisfaction and turnover intention in the airline industry. To this end, two constructs of social exchange relationships perceived by flight attendants in South Korea are identified: leader-member exchange (LMX) and team-member exchange (TMX). The results of this study indicate that LMX and TMX positively affected job satisfaction, which reduced turnover intention. LMX also reduced turnover intention, whereas TMX did not significantly affect turnover intention. Meanwhile, job satisfaction mediated the negative relationship between LMX and turnover intention, but did not mediate between TMX and turnover intention. The results of the study provide academic and managerial implications that can be used to reinforce flight attendants’ LMX and reduce turnover intention in the airline industry. Finally, this study also outlines the limitations that should be addressed in future studies.

中文翻译：

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航空业的社交交流方式，工作满意度和离职意向

本文研究了社交交流关系对航空业工作满意度和离职意向的影响。为此，确定了韩国空乘人员所感知的两种社会交换关系的构建者：领导者成员交换（LMX）和团队成员交换（TMX）。这项研究的结果表明，LMX和TMX对工作满意度产生积极影响，从而降低了离职意愿。LMX还减少了离职意向，而TMX并未显着影响离职意向。同时，工作满意度介导了LMX与离职意向之间的负相关关系，但并未在TMX与离职意向之间进行中介。研究结果提供了学术和管理意义，可用于加强空姐的LMX并减少航空业的离职意图。最后，本研究还概述了未来研究中应解决的局限性。