Although contact tracing apps can be effective for controlling COVID-19, the app usage can be stressful for users. This study identifies countermeasures for users’ stress while maximizing full utilization of the apps. This study presents the relationships among the stress factors, users’ appraisal, users’ emotion focus coping, and the infusion to exert the full potential of the app through a structural equation model. The research model is validated by surveying Health Code app users. Given the results of the study, the contact tracing apps could become a valuable tool to control COVID-19 by removing app users’ privacy concerns.

中文翻译：

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解决了联系人跟踪应用服务的充分利用与用户压力之间的紧张关系，以控制COVID-19大流行

尽管联系人跟踪应用程序可以有效地控制COVID-19，但该应用程序的使用可能给用户带来压力。这项研究确定了在最大程度地利用应用程序的同时缓解用户压力的对策。这项研究通过结构方程模型提出了压力因素，用户评价，用户情感焦点应对以及为充分发挥应用潜力而进行的注入之间的关系。通过对“健康代码”应用程序用户进行调查来验证研究模型。根据研究结果，通过消除应用程序用户的隐私担忧，联系人跟踪应用程序可以成为控制COVID-19的有价值的工具。