Abstract This paper investigates how information processing channels can be managed such that relevant and novel information about the environment is gathered despite attention biases of top managers and challenges to maintain motivation levels of information providers. We argue that organizations need open and transparent information processing channels, which make top managers accountable. Furthermore, middle managers dedicated to managing these channels who act as a bridge between the information providers and the top managers help to reduce the information overload for top managers. This increases the likelihood that top managers will take appropriate action on the information provided and give suitable feedback to the senders. Lastly, these actions will only be beneficial when they are aligned with company strategy and values.

中文翻译：

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基于注意力的组织信息处理渠道管理观

摘要 本文研究了如何管理信息处理渠道，以便在高层管理人员的注意力偏差和保持信息提供者的积极性水平的挑战的情况下收集有关环境的相关和新颖的信息。我们认为组织需要开放和透明的信息处理渠道，这使高层管理人员承担责任。此外，负责管理这些渠道的中层管理人员充当信息提供者和高层管理人员之间的桥梁，有助于减少高层管理人员的信息过载。这增加了高层管理人员对所提供的信息采取适当行动并向发件人提供适当反馈的可能性。最后，这些行动只有在符合公司战略和价值观时才会有益。