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Organizational Membership Negotiation of Boundary Spanners: Becoming a Competent Jack of All Trades and Master of . . . Interactional Expertise
Management Communication Quarterly ( IF 2.175 ) Pub Date : 2019-11-06 , DOI: 10.1177/0893318919887371
DaJung Woo 1 , Karen K. Myers 2
Affiliation  

Organizations hire in-house communication professionals to maximize efficiency in managing information and stakeholder relationships across various internal and external boundaries. The boundary-spanning aspect of in-house communication professionals’ job has the potential to shape their membership negotiation (MN, that is, ongoing communication processes through which individuals develop meanings of their organizational participation) in important ways that differ from the experiences of those who become integrated into a workgroup or domain with a well-defined boundary. Drawing on 30 in-depth interviews with communication professionals employed at public sector organizations, this study explores key characteristics and challenges of their boundary-spanning roles and how they negotiated meanings of their membership as they navigated the challenges. Based on the findings, the authors propose a novel conceptual model of boundary spanners’ MN, future research directions, and pragmatic implications for employers of boundary-spanning members.

中文翻译:

边界生成器的组织成员资格谈判:成为各行各业的称职杰克和 . . . 互动专长

组织聘请内部沟通专业人员,以最大限度地提高管理跨越各种内部和外部边界的信息和利益相关者关系的效率。内部沟通专业人员工作的跨界方面有可能以不同于他们的经验的重要方式塑造他们的成员资格谈判(MN,即个人发展其组织参与意义的持续沟通过程)谁被整合到一个具有明确边界的工作组或领域中。利用对公共部门组织中雇用的传播专业人士的 30 次深入采访,本研究探讨了他们跨越边界的角色的关键特征和挑战,以及他们在应对挑战时如何协商其成员的意义。基于这些发现,作者提出了一种新的跨界成员 MN 概念模型、未来的研究方向以及对跨界成员雇主的实用意义。
更新日期:2019-11-06
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