Pharmacists need effective communication skills to provide high-quality patient care. To date, little has been published about hospital pharmacists’ communication behaviours, most is atheoretical, and has not studied patients and pharmacists as a dyad. We investigated how well pharmacists’ and patients’ perspectives of their shared conversation aligned, and how closely these perspectives matched that of an outsider (observer). We invoked communication accommodation theory using audio-recorded, semi-structured interviews, held separately with hospital patients (n = 48) and pharmacists (n = 12). Quantitative analyses indicated where patients, pharmacists, and observer perspectives aligned and occasions where they did not. With some exceptions, most pharmacists and patients held similar opinions about pharmacist communication behaviours. Observer–pharmacist discrepancies highlighted areas for further communication development using communication accommodation theory as a training tool.

中文翻译：

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评估医院药剂师的沟通行为：药剂师、患者和独立观察者的观点是否一致？

药剂师需要有效的沟通技巧来提供高质量的患者护理。迄今为止，关于医院药师沟通行为的报道很少，大多数是非理论的，并且没有将患者和药师作为一个二元组进行研究。我们调查了药剂师和患者在他们共同对话中的观点是否一致，以及这些观点与局外人（观察者）的观点有多接近。我们通过与医院患者（n = 48）和药剂师（n = 12）分开进行的录音、半结构化访谈来调用沟通适应理论。定量分析指出了患者、药剂师和观察者的观点一致的情况以及不一致的情况。除了一些例外，大多数药剂师和患者对药剂师的沟通行为持有相似的看法。