Journal of Economic Policy Reform ( IF 2.059 ) Pub Date : 2020-05-01 , DOI: 10.1080/17487870.2020.1719103 Steven Van de Walle 1 , Koen Migchelbrink 1
ABSTRACT
We empirically study whether citizens´ trust in public administration is influenced by the outcomes delivered by public services or by due process (administrative impartiality or absence of corruption) from a regional perspective. The paper fits a multilevel model on a unique dataset (N= 129,773) with observations nested in 173 European regions, using data from a series of pooled Eurobarometer surveys and from the European Quality of Government Index. We find that both public service outcomes and processes have a significant impact on citizens´ trust in public administration, but that process, and in particular absence of corruption is the strongest institutional determinant.
中文翻译:
制度质量、腐败和公正性:173 个欧洲地区公共行政中公民信任过程和结果的作用
摘要
我们从区域的角度实证研究了公民对公共行政的信任是否受到公共服务提供的结果或正当程序(行政公正或没有腐败)的影响。该论文使用来自一系列汇总的欧洲晴雨表调查和欧洲政府质量指数的数据,在一个独特的数据集 (N= 129,773) 上拟合了一个多级模型,其中包含嵌套在 173 个欧洲地区的观察结果。我们发现,公共服务成果和过程都对公民对公共行政的信任产生重大影响,但该过程,特别是没有腐败是最强有力的制度决定因素。