With a review of literature on corporate social responsibility (CSR) and its micro‐level impacts, this paper proposes an integrative framework to map undesirable relational outcomes of CSR activities on internal (employees) and external (customers) stakeholders. By adopting a paradox‐based perspective, the authors determine that unexpected, adverse stakeholder reactions to CSR are driven primarily by either performing or belonging tensions, related to exchange‐ and identity‐based stakeholder concerns, respectively. Specifically, contextual and personal influences can trigger and explain undesirable relational outcomes of CSR. On this basis, this paper offers a research agenda for developing a more refined understanding of CSR‐related tensions and a more nuanced perspective on the business case for CSR.

中文翻译：

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利益相关者对企业社会责任的反应的阴暗面：紧张和微观层面的不良结果

通过对有关企业社会责任（CSR）及其微观影响的文献进行回顾，本文提出了一个综合框架，以描绘内部（员工）和外部（客户）利益相关者的CSR活动的不良关系结果。通过采用基于悖论的观点，作者确定，利益相关者对企业社会责任的意外，不利的反应主要是由分别与基于交换和基于身份的利益相关者所关注的表演或归属紧张关系驱动的。具体而言，情境和个人影响会触发和解释企业社会责任的不良关系结果。在此基础上，本文提供了一个研究议程，以发展对CSR相关紧张关系的更精细的理解，以及对CSR商业案例更细微的看法。