Smart cities (SC) are communities that use digital technology infrastructure to improve the lives of the individuals and groups, while increasing the productivity and competitiveness of their organizations. This paper suggests that innovative organizations should be designed under the same principles that make smart cities better places to live and work in. In order to do so, Smart Organizations should be redesigned in three levels: firstly, they should rethink their systems and structures to support more flexible processes and facilitate collaboration from a distance, while taking measures to improve the work environment and reduce the ecological impact of their activities. This infrastructure level borrows on the SC concepts of Smart Mobility / Smart Environment. Secondly, they should adapt their knowledge management systems to encourage the emergence of more collaborative and innovative communities in their ecosystems while facilitating more participative, transparent and open decision-making processes among all stakeholders. This intermediate level borrows on the SC concepts of Smart Economy and Smart Governance. Finally, they should attract and develop talented, creative, skilled and diverse knowledge workers who contribute to a corporate culture of innovation through learning, sharing and growth while at the same time creating meaningful values, social cohesion and well-being at work. This top level, much lower in technology intensity, builds upon the two lower levels and borrows on the SC concepts of Smart People and Smart Living. This article conducts a multi-case study of 18 innovative companies that have adopted several elements of the hybrid smart city model to (re)design their organizations. The cases illustrate 18 performance sub-categories that could help innovative organizations think about the way they can combine their lower level “hard” components with their upper level “soft” ones in order to better adapt to smart city environments.

智慧城市（SC）是使用数字技术基础设施来改善个人和团体生活，同时提高其组织的生产力和竞争力的社区。本文建议，创新组织的设计应遵循使智慧城市成为更好的生活和工作场所的原则。为此，应从三个层次上重新设计智能组织：首先，他们应重新思考其系统和结构，以适应不同的需求。支持更灵活的流程并促进远距离合作，同时采取措施改善工作环境并减少其活动对生态的影响。此基础结构级别借鉴了智能移动性/智能环境的SC概念。其次，他们应调整知识管理系统，以鼓励在其生态系统中出现更多协作和创新的社区，同时促进所有利益相关者之间更具参与性，透明和开放的决策过程。此中级水平借鉴了智能经济和智能治理的供应链概念。最后，他们应该吸引和培养有才华的，有创造力的，熟练的和多样的知识型员工，这些员工通过学习，分享和成长为企业的创新文化做出贡献，同时创造有意义的价值，社会凝聚力和工作幸福感。这个最高级别的技术强度要低得多，它建立在两个较低级别的基础之上，并借鉴了智能人和智能生活的SC概念。本文对18家创新公司进行了多案例研究，这些公司采用了混合智能城市模型的多个要素来（重新）设计组织。这些案例说明了18个绩效子类别，这些类别可以帮助创新型组织考虑如何将其较低级别的“硬”组件与较高级别的“软”组件相结合，以更好地适应智能城市环境。