There is a growing need in the tourism and hospitality literature to harmonise service robots and artificial intelligence’s (AI) meaning and foundations, while also offering guidance on future discussions and research. We operationalize MacInnis’ Journal of Marketing, 75(4), 136–154, (2011) conceptual contribution to derive insights regarding service robots in the tourism and hospitality domain. This paper adopts an interdisciplinary stance and integrates insights from the tourism, hospitality, philosophy, psychology, sociology, management, robotics, information technology and marketing fields. Service robotics and related tourism and hospitality research follow three basic themes: deployment, acceptance and ethical considerations. The findings on the use of service robotics are subsequently delineated and a summary of the tourism and hospitality field’s current research needs is provided.

旅游和酒店文献越来越需要协调服务机器人和人工智能 (AI) 的含义和基础，同时也为未来的讨论和研究提供指导。我们运营 MacInnis的营销杂志，75(4), 136–154, (2011) 概念性贡献，以得出有关旅游和酒店领域服务机器人的见解。本文采用跨学科的立场，融合了旅游、酒店、哲学、心理学、社会学、管理、机器人、信息技术和营销领域的见解。服务机器人和相关的旅游和酒店研究遵循三个基本主题：部署、接受和道德考虑。随后描述了有关使用服务机器人的发现，并提供了旅游和酒店领域当前研究需求的摘要。