ABSTRACT

Objective

Is there any association detectable between communication and trust in the aviation maintenance sector?

Background

Effective communication can have a positive contribution to safety in the aviation maintenance industry. In concert with trust, communication can also influence the detection of failures during the practice of maintenance in a civil and military aviation environment.

Method

This study explores the association between three factors: communication satisfaction, interpersonal trust and trust toward aviation maintenance maintenance software. To this end, a survey was conducted to diverse set of aviation maintenance professionals. A quantitative analysis was performed on the data collected, to identify possible interrelations among the three factors examined.

Results

For managers and subordinates, results showed that a substantial proportion of their communication satisfaction was explained by their levels of interpersonal trust. Differences in the communication satisfaction and software trust, between military and civil employees were also observed. The results of civil employees exhibit higher mean scores than that of military for all three factors. Overall, communication satisfaction was found to have a stronger association with interpersonal than with software trust. The mean scores of communication satisfaction and interpersonal trust increased across various levels of experience, with the differences between less and more experienced employees being statistically significant.

Conclusion

This study identifies a positive association between communication and trust in aviation maintenance.

中文翻译：

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探索航空维修环境中的通信满意度与信任之间的关联：一项国际研究

摘要

目的

在航空维修行业的沟通和信任之间是否可以检测到任何关联？

背景

有效的沟通可以为航空维修行业的安全做出积极贡献。在信任下，在民用和军用航空环境中进行维护实践期间，通信也会影响故障检测。

方法

本研究探讨了三个因素之间的关联：通信满意度，人际信任和对航空维修维护软件的信任。为此，对各种航空维修专业人员进行了调查。对收集到的数据进行了定量分析，以查明所检查的三个因素之间可能存在的相互关系。

结果

对于经理和下属而言，结果表明，他们的沟通满意度很大一部分是由他们的人际信任程度所解释的。还观察到军事和民用雇员之间在通信满意度和软件信任方面的差异。在这三个因素上，民用雇员的平均得分均高于军人。总体而言，发现沟通满意度与人际关系比与软件信任有更强的联系。沟通满意度和人际信任度的平均得分在各个级别的经验中均增加，而经验较少的雇员与雇员之间的差异具有统计学意义。

结论

这项研究确定了沟通和对航空维修的信任之间的积极联系。