当前位置: X-MOL 学术Comput. Hum. Behav. › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
How Human Users Engage with Consumer Robots? A Dual Model of Psychological Ownership and Trust to Explain Post-adoption Behaviours
Computers in Human Behavior ( IF 8.957 ) Pub Date : 2021-04-01 , DOI: 10.1016/j.chb.2020.106660
Mohammad Soltani Delgosha , Nastaran Hajiheydari

Abstract Consumer robots are technically evolving and have a growing presence in our daily lives with enhanced interactive capabilities. While there is insightful literature on robot adoption, so far, research has done less to examine the post-adoption interaction of human-consumer robots. Drawing on trust in technology model and psychological ownership theory, this study proposes a conceptual dual model to explain robot users’ post-adoption behaviours, while considers the moderating roles of anthropomorphism and social presence. We empirically corroborated our model by asking from 403 current robot owners to illustrate theoretical paths to their post-adoption behaviours including cognitive absorption and intention to explore. This study contributes to the extant literature of human-robot interaction by proposing a theoretically grounded and empirically tested framework that contextualizes psychological ownership theory, uncertainty reduction theory, and trust in technology model. We also highlight the implications for practitioners to leverage trust and psychological ownership mechanisms together for encouraging users to actively engage with robots.

中文翻译:

人类用户如何与消费机器人互动?解释收养后行为的心理所有权和信任的双重模型

摘要 消费机器人在技术上不断发展,并且随着交互能力的增强,越来越多地出现在我们的日常生活中。虽然有关于机器人采用的有见地的文献,但到目前为止,研究人员对采用后人类与消费者机器人的互动进行的研究较少。本研究借鉴技术信任模型和心理所有权理论,提出了一个概念对偶模型来解释机器人用户的采用后行为,同时考虑拟人化和社会存在的调节作用。我们通过询问 403 名当前机器人所有者来说明他们采用后行为的理论路径,包括认知吸收和探索意图,从而凭经验证实了我们的模型。本研究通过提出一个理论基础和实证检验的框架,将心理所有权理论、不确定性减少理论和对技术模型的信任联系起来,为现有的人机交互文献做出贡献。我们还强调了从业者利用信任和心理所有权机制来鼓励用户积极参与机器人的意义。
更新日期:2021-04-01
down
wechat
bug