Passenger rejection by taxi dirvers in Bangkok, Thailand has become a serious problem, especially during rush hours. In this work, the factors affecting the passenger-rejection behaviour of Bangkok taxi drivers were investigated by considering the concept of taxi service zones. Three interactive zones and one isolated zone were identified as taxi service areas that could explain the reasons for passenger rejection. The results suggested that passengers calling for taxi travel within the three interactive zones or within the isolated zone were less likely to be rejected. Other contributing factors affecting passenger-rejection behaviour by taxi drivers were gender, the number of passengers, the nationality of passengers, the amount of luggage, the numbers of passengers waiting for taxis, the numbers of taxis waiting for passengers and taxi licences (expired or active). The results of this study could assist policymakers to resolve the root cause of the passenger-rejection problem instead of punishing taxi drivers in accordance with regulations.

中文翻译：

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服务区对曼谷出租车司机拒客行为的影响

泰国曼谷的出租车司机拒绝乘客已成为一个严重的问题，尤其是在高峰时段。在这项工作中，考虑到出租车服务区的概念，研究了影响曼谷出租车司机拒绝乘客行为的因素。三个互动区和一个隔离区被确定为出租车服务区，可以解释乘客拒绝的原因。结果表明，在三个互动区域或隔离区域内呼叫出租车旅行的乘客不太可能被拒绝。其他影响出租车司机拒绝乘客行为的因素包括性别、乘客人数、乘客国籍、行李数量、等候出租车的乘客人数、等待乘客的出租车数量和出租车执照（过期或有效）。这项研究的结果可以帮助政策制定者解决乘客拒绝问题的根本原因，而不是按照规定惩罚出租车司机。