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Reducing Perceived Waiting Time in Theme Park Queues via an Augmented Reality Game
ACM Transactions on Computer-Human Interaction ( IF 3.7 ) Pub Date : 2020-01-22 , DOI: 10.1145/3361524
Fabio Zambetta 1 , William Raffe 2 , Marco Tamassia 1 , Florian ’Floyd‚ Mueller 1 , Xiaodong Li 1 , Niels Quinten 3 , Rakesh Patibanda 1 , Daniel Dang 1 , Jon Satterley 4
Affiliation  

Theme parks visits can be very playful events for families, however, waiting in the ride’s queues can often be the cause of great frustration. We developed a novel augmented reality game to be played in the theme park’s queue, and an in-the-wild study with X participants using log data and interviews demonstrated that every minute playing was perceived to the same extent of about 5 minutes of not playing the game. We articulate a design space for researchers and strategies for game designers aiming to reduce perceived waiting time in queues. With our work, we hope to extend how we use games in everyday life to make our lives more playful.

中文翻译:

通过增强现实游戏减少主题公园队列中的感知等待时间

主题公园参观对于家庭来说可能是非常有趣的活动,但是,在游乐设施的队列中等待往往会导致极大的挫败感。我们开发了一种新颖的增强现实游戏,可以在主题公园的队列中玩,对 X 名参与者进行的一项使用日志数据和访谈的野外研究表明,每分钟玩的感觉与不玩约 5 分钟的程度相同游戏。我们为研究人员阐明了设计空间,并为游戏设计师阐明了旨在减少排队等候时间的策略。通过我们的工作,我们希望扩展我们在日常生活中使用游戏的方式,让我们的生活更加有趣。
更新日期:2020-01-22
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