Context: Gamification is an emerging subject that has been applied in different areas, bringing contributions to different types of activities. Objective: This paper aims to characterize how gamification has been adopted in non-educational contexts of software engineering (SE) activities. Method: We performed a Systematic Mapping of the literature obtained from relevant databases of the area. The searches retrieved 2640 studies (published up to January 2020), of which 548 were duplicates, 82 were selected after applying the inclusion and exclusion criteria, and 21 were included via the backward snowballing technique, thus reaching a total of 103 studies to be analyzed. Results: Gamification provided benefits to activities like requirements specification, development, testing, project management, and support process. There is evidence of gamified support to some CMMI 2.0 Practice Areas. The most commonly used gamification elements are points and leaderboards. The main benefit achieved is the increased engagement and motivation to perform tasks. Conclusion: The number of publications and new research initiatives have increased over the years and, from the original authors' reports, many positive results were achieved in SE activities. Despite this, gamification can still be explored for many SE tasks; for the addressed ones, empirical evidence is very limited.

中文翻译：

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在软件工程中使用游戏化的举措和挑战：系统映射

背景：游戏化是一个新兴主题，已应用于不同领域，为不同类型的活动做出贡献。目标：本文旨在描述如何在软件工程 (SE) 活动的非教育环境中采用游戏化。方法：我们对从该地区相关数据库中获得的文献进行了系统映射。检索检索到2640篇研究（截至2020年1月发表），其中重复548篇，应用纳入排除标准筛选出82篇，逆滚雪球法纳入21篇，共分析103篇研究. 结果：游戏化为需求规范、开发、测试、项目管理和支持流程等活动带来了好处。有证据表明游戏化支持某些 CMMI 2.0 实践领域。最常用的游戏化元素是积分和排行榜。实现的主要好处是增加了执行任务的参与度和动力。结论：这些年来，出版物和新研究计划的数量有所增加，从原作者的报告来看，SE 活动取得了许多积极成果。尽管如此，许多 SE 任务仍然可以探索游戏化；对于上述问题，经验证据非常有限。从原作者的报告来看，SE活动取得了许多积极的成果。尽管如此，许多 SE 任务仍然可以探索游戏化；对于上述问题，经验证据非常有限。从原作者的报告来看，SE活动取得了许多积极的成果。尽管如此，许多 SE 任务仍然可以探索游戏化；对于上述问题，经验证据非常有限。