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Influence of Murder Incident of Ride-hailing Drivers on Ride-hailing User's Consuming Willingness in Nanchang
arXiv - CS - Computers and Society Pub Date : 2020-11-20 , DOI: arxiv-2011.11384 Guangxin He, Shenghuan Yang, Miaomiao Lei, Xing Wu, Yixin Sun, Yimeng Dang
arXiv - CS - Computers and Society Pub Date : 2020-11-20 , DOI: arxiv-2011.11384 Guangxin He, Shenghuan Yang, Miaomiao Lei, Xing Wu, Yixin Sun, Yimeng Dang
Due to the frequent occurrence of murder incidents of ride-hailing drivers in
China in 2018, ride-hailing companies took a series of measures to prevent such
incidents and ensure the safety of ride-hailing passengers. In this study, we
investigated users'willingness to use ride-hailing apps after murder incidents
and users'attitudes of Safety Rectification. We found that murder incidents of
ride-hailing drivers have significant adverse impact on people's usage of
ride-hailing apps, especially, female users'consuming willingness were 0.633
times than that of male users, such psychological harm is more obvious among
female, and Safety Rectification had a comforting effect for some users.
Finally, we found that people were satisfied with efficiency of ride-hailing
apps, but were not satisfied with safety and reliability, considered them
important, female users were more concerned about the safety than male users.
更新日期：2020-11-25
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