The integration of agile software development and user experience (UX) design has been a topic of investigation for practitioners and researchers for many years, and agile teams have become increasingly aware of the importance of UX design. Most studies have focused so far on the integration of UX theories and methods with agile practices. The objective of this research is to investigate whether and how UX information is embedded in the daily work of an agile team. We conducted an ethnographic study of an agile team based in the UK. We performed a qualitative analysis using different data sources and three complementary analytical lenses: Distributed Cognition of Teamwork, Garrett's set of UX elements and planes, and Hassenzahl's content-oriented model of UX. This combination provided an understanding of the different types of UX information available to the agile team through artefacts and face-to-face meetings, how the information flowed within and around the agile team, and the type of engagement they have with UX information. The findings reveal that: (1) agile team members were consumers of UX information not producers; (2) the most common type of UX information found in the system related to how the user interacts with the product rather than to user goals or needs; (3) information focusing on the user perspective appears in verbal communication rather than being captured in artefacts; and, (4) the flow of UX information around the team is complex. In combination, these factors indicate a potential breakdown in the communication of UX information. We argue that these findings have relevance for other agile teams because the artefacts and methods used by this team are commonly used by other agile teams. To improve the situation, we suggest a number of recommendations to engage agile team members in UX work, and reduce the complexity of UX information flow.

多年来，敏捷软件开发和用户体验（UX）设计的集成一直是从业人员和研究人员研究的主题，并且敏捷团队越来越意识到UX设计的重要性。到目前为止，大多数研究都集中在将UX理论和方法与敏捷实践集成在一起。这项研究的目的是调查在敏捷团队的日常工作中是否以及如何嵌入UX信息。我们对总部位于英国的敏捷团队进行了人种学研究。我们使用不同的数据源和三个互补的分析透镜进行了定性分析：团队合作的分布式认知，Garrett的UX元素和平面集以及Hassenzahl的面向内容的UX模型。这种结合使您可以通过人工制品和面对面会议来了解可用于敏捷团队的不同类型的UX信息，信息如何在敏捷团队内部和周围流动以及他们对UX信息的参与类型。调查结果表明：（1）敏捷团队成员是UX信息的消费者而不是生产者；（2）系统中最常见的UX信息类型与用户与产品的交互方式有关，而不与用户的目标或需求有关；（3）着眼于用户角度的信息出现在口头交流中，而不是被人工制品捕获；（4）围绕团队的UX信息流非常复杂。这些因素结合在一起，表明在UX信息的通信中潜在的故障。我们认为这些发现与其他敏捷团队相关，因为该团队使用的伪像和方法通常被其他敏捷团队使用。为了改善这种情况，我们提出了一些建议，以使敏捷团队成员参与UX工作，并降低UX信息流的复杂性。