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Mobility-as-a-service (MaaS) digital marketplace impact on EU passengers’ rights
European Transport Research Review ( IF 4.3 ) Pub Date : 2020-11-10 , DOI: 10.1186/s12544-020-00447-1
Erion Murati

Integrated and seamless mobility has been a futuristic vision of mobility for a few years already. Today, Mobility as a Service (MaaS) embodies that vision through the integration of existing and new mobility services into one single digital platform, providing customised door-to-door transport and offering personalised trip or packages planning and payment options. The MaaS concept enable a practical shift from a fragmented and unimodal transport towards a harmonized, centralized and multimodal one, yet the current EU transport law, which is based on the principle of unimodality transport regulation, does not cover any passenger multimodal transport. Thus, as MaaS providers generate multimodal travel chains, it’s problematic that under EU law there is no harmonised legal base for multimodal passenger travel. Moreover, passenger rights cannot be guaranteed when an event occurring during one transport segment affects the following one, if the latter segment is operated with another operator of transport. In light of this, the knowledge gaps that this paper aims to fulfil are to comprehend, on the one hand, the status quo of EU passenger legislation and, on the other hand, the impact of MaaS concept on EU passenger’s rights. This will be achieved by analysing the EU transport law and its adequacy to cover passenger’s rights through a MaaS multimodal journey, as well as the position of a MaaS provider in a travel chain.

中文翻译:

移动即服务(MaaS)数字市场对欧盟乘客权利的影响

集成和无缝移动性已经成为移动性的未来派愿景。如今,移动即服务(MaaS)通过将现有和新的移动服务集成到一个单一的数字平台,提供定制的门到门运输以及提供个性化的行程或包裹计划和付款方式来体现这一愿​​景。MaaS概念使从零散的单峰运输向统一的,集中的和多峰运输的实际转变成为可能,但是基于单峰运输规则的现行欧盟现行运输法并未涵盖任何客运多峰运输。因此,随着MaaS提供商生成多式联运旅行链,根据欧盟法律,多式联运的旅客旅行没有统一的法律基础是一个问题。此外,如果在一个运输段中发生的事件影响下一个(如果后者由另一位运输运营商运营),则不能保证乘客权利。有鉴于此,本文旨在弥补的知识鸿沟一方面是为了理解欧盟乘客立法的现状,另一方面是要了解MaaS概念对欧盟乘客权利的影响。这将通过分析欧盟运输法及其通过MaaS多式联运旅程涵盖旅客权利的充分性以及MaaS提供者在旅行链中的位置来实现。一方面,欧盟旅客立法的现状,另一方面,MaaS概念对欧盟旅客权利的影响。这将通过分析欧盟运输法及其通过MaaS多式联运旅程涵盖旅客权利的充分性以及MaaS提供者在旅行链中的位置来实现。一方面,欧盟旅客立法的现状,另一方面,MaaS概念对欧盟旅客权利的影响。这将通过分析欧盟运输法及其通过MaaS多式联运旅程涵盖旅客权利的充分性以及MaaS提供者在旅行链中的位置来实现。
更新日期:2020-11-12
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