ABSTRACT

Smart speakers, which provide continuous real-time information and convenient services, increasingly permeate into users’ homes. On the other hand, the environments of the smart speaker also cause privacy issues for the users by always listening to users’ voices in their private homes. The privacy-prone environments of the smart speakers lead to the users’ coping behaviors against privacy threats not only by increasing the users’ privacy concerns but also by creating negative emotions. However, prior studies have predominantly focussed on cognitive frameworks and overlooked the impact of effect on users’ coping behaviors in the context of privacy threats. Drawing on the stimuli-organisms-responses(S-O-R) framework, this study examines the mediating role of three representative negative emotions (anger, anxiety, disappointment) between users’ privacy concerns and behaviors. The results indicate that the relationships between privacy concerns, negative emotions, and various privacy behaviors in the context of the smart speaker, emphasizing the mediating role of negative emotions. Findings of the study can enhance our knowledge of privacy research by adding the influence of effect in the cognitive-dominant framework.

摘要

提供连续实时信息和便捷服务的智能扬声器越来越多地渗透到用户的家中。另一方面，智能扬声器的环境也会通过始终在私人住宅中聆听用户的声音而导致用户的隐私问题。智能扬声器的容易出现隐私的环境不仅通过增加用户的隐私担忧，还通过产生负面情绪，导致用户应对隐私威胁的行为。然而，先前的研究主要集中在认知框架上，而忽略了在隐私威胁的情况下影响对用户应对行为的影响。这项研究利用刺激生物反应（SOR）框架，研究了三种代表性负面情绪（愤怒，焦虑，失望））之间的用户的隐私问题和行为。结果表明，在智能说话者的上下文中，隐私问题，负面情绪和各种隐私行为之间的关系得到了强调，其中强调了负面情绪的中介作用。通过在认知主导的框架中增加效果的影响，研究结果可以增强我们对隐私研究的知识。