Background Business process modelling is increasingly used not only by the companies’ management but also by scientists dealing with process models. Process modeling is seldom done without decision-making nodes, which is why operational research methods are increasingly included in the process analyses. Objective This systematic literature review aimed to provide a detailed and comprehensive description of the relevant aspects of used operational research techniques in Business Process Model and Notation (BPMN) model. Methods The Web Of Science of Clarivate Analytics was searched for 128 studies of that used operation research techniques and business process model and notation, published in English between 1 January 2004 and 18 May 2020. The inclusion criteria were as follows: Use of Operational Research methods in conjunction with the BPMN, and is available in full-text format. Articles were not excluded based on methodological quality. The background information of the included studies, as well as specific information on the used approaches, were extracted. Results In this research, thirty-six studies were included and considered. A total of 11 specific methods falling into the field of Operations Research have been identified, and their use in connection with the process model was described. Conclusion Operational research methods are a useful complement to BPMN process analysis. It serves not only to analyze the probability of the process, its economic and personnel demands but also for process reengineering.

中文翻译：

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将运筹学方法与业务流程模型和符号相结合的方法：系统评价

背景 业务流程建模不仅被公​​司管理层使用，而且被处理流程模型的科学家越来越多地使用。过程建模很少在没有决策节点的情况下完成，这就是为什么运筹学方法越来越多地包含在过程分析中的原因。目标 本系统文献综述旨在对业务流程模型和符号 (BPMN) 模型中使用的运筹学技术的相关方面进行详细而全面的描述。方法 2004 年 1 月 1 日至 2020 年 5 月 18 日期间，在 Clarivate Analytics 的 Web Of Science 中检索了 128 项使用运筹学技术和业务流程模型和符号的英文发表的研究。纳入标准如下：运筹学方法的使用与 BPMN 一起，并以全文格式提供。文章没有根据方法学质量被排除。提取了纳入研究的背景信息以及所用方法的具体信息。结果 在这项研究中，纳入并考虑了 36 项研究。已经确定了属于运筹学领域的总共 11 种特定方法，并描述了它们与过程模型相关的用途。结论 运筹学方法是对 BPMN 过程分析的有用补充。它不仅用于分析流程的概率、其经济和人员需求，还用于流程再造。以及所用方法的具体信息，都被提取出来。结果 在这项研究中，纳入并考虑了 36 项研究。已经确定了属于运筹学领域的总共 11 种特定方法，并描述了它们与过程模型相关的用途。结论 运筹学方法是对 BPMN 过程分析的有用补充。它不仅用于分析流程的概率、其经济和人员需求，还用于流程再造。以及所用方法的具体信息，都被提取出来。结果 在这项研究中，纳入并考虑了 36 项研究。已经确定了属于运筹学领域的总共 11 种特定方法，并描述了它们与过程模型相关的用途。结论 运筹学方法是对 BPMN 过程分析的有用补充。它不仅用于分析流程的概率、其经济和人员需求，还用于流程再造。结论 运筹学方法是对 BPMN 过程分析的有用补充。它不仅用于分析流程的概率、其经济和人员需求，还用于流程再造。结论 运筹学方法是对 BPMN 过程分析的有用补充。它不仅用于分析流程的概率、其经济和人员需求，还用于流程再造。