The complexity of homeless service users’ characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers’ well‐being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability‐fostering approach) and social service providers’ work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study “Homelessness as Unfairness (HOME_EU).” Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers’ work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users’ capabilities and all the aspects of providers’ well‐being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers’ well‐being and high‐quality care.

中文翻译：

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与提供者在无家可归者服务中的工作投入和倦怠相关的因素：一项跨国研究

无家可归者服务用户特征的复杂性以及服务面临的环境挑战会使与无家可归者一起工作的体验充满压力，并使提供者的福祉处于危险之中。在当前的研究中，我们调查了服务特征（即培训和监督的可用性以及能力培养方法）与社会服务提供者的工作投入和倦怠之间的关联。该研究涉及 8 个不同欧洲国家的 497 名从事无家可归者服务的社会服务提供者（62% 为女性；平均年龄 = 40.73，SD = 10.45）并且是地平线 2020 欧洲研究“无家可归是不公平的（HOME_EU）”的一部分。使用分层线性模型 (HLM)，研究结果表明，培训和监督的可用性与提供者的工作投入呈正相关，与倦怠呈负相关。然而，结果因服务中提供的培训和监督的感知有用性以及所考虑的具体结果而异。最一致的发现是服务提升用户能力的程度与提供者福利的所有方面之间的关联。结果讨论了它们对无家可归者服务的配置如何促进社会服务提供者的福祉和高质量护理的影响。