Abstract

The disaster response currently involves an increasing number of different stakeholders, and understating their wants and needs is essential to managing them. Thus, the research goal of this paper is to identify and analyze the satisfactions of the main stakeholders involved in complex relationships during the disaster response process. First, this research applies a structured review that considers 72 papers gathered from the Scopus database and details the following: 28 wants and needs from the stakeholders and the identification of similarities related to (i) the complex and extensive flow of resources; (ii) the complementary coordination required to provide resources; (iii) the desire to be considered in the response plan; and (iv) the interdependency of the flow of resources and ideas, influences and interests. Then, these findings are discussed considering a real disaster response to landslides that occurred in 2011 and a corresponding simulation that was developed in 2017 in Brazil. The analysis addresses the Military’s perspective and validates the findings while also adding new insights to the topic and two new wants and needs from the stakeholders. Finally, the paper discusses the implications of the findings for academics and practitioners overseeing collaborations in stakeholder management and presents a research agenda.

摘要

目前，灾害响应涉及越来越多的不同利益相关者，了解他们的需求和需求对于管理他们至关重要。因此，本文的研究目标是识别和分析灾害响应过程中涉及复杂关系的主要利益相关者的满意度。首先，本研究采用结构化审查，该审查考虑了从 Scopus 数据库收集的 72 篇论文，并详细说明了以下内容：利益相关者的 28 个愿望和需求，以及与 (i) 复杂和广泛的资源流动相关的相似之处的识别；(ii) 提供资源所需的补充协调；(iii) 希望在响应计划中得到考虑；(iv) 资源和思想、影响和利益流动的相互依存关系。然后，考虑到对 2011 年发生的山体滑坡的真实灾害响应以及 2017 年在巴西开发的相应模拟，讨论了这些发现。该分析解决了军方的观点并验证了调查结果，同时还为该主题增加了新的见解以及利益相关者的两个新需求。最后，本文讨论了研究结果对监督利益相关者管理合作的学者和从业者的影响，并提出了研究议程。