ABSTRACT

In most small manufacturing enterprise (SME), production planning and scheduling are crucial operational management tasks required. A typical make-to-order company is plagued by frequent absenteeism and abrupt resignation of skilled workers, leading to an increase in late delivery of jobs and rework of returned jobs. The effects of some human factors, for example, job skill, job satisfaction, and job fatigue to mention a few were studied using statistical analysis. It was concluded that human factors may have significant effects on job performance in a SME. To our best knowledge, this conclusion is less known in enterprise systems in general.

中文翻译：

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小型制造企业工人的人为因素：案例研究

摘要

在大多数小型制造企业 (SME) 中，生产计划和调度是必需的关键运营管理任务。典型的按订单生产企业经常出现缺勤和技术工人突然辞职的问题，导致延迟交付和返工返工的情况增加。使用统计分析研究了一些人为因素的影响，例如工作技能、工作满意度和工作疲劳等。得出的结论是，人为因素可能对中小企业的工作绩效产生显着影响。据我们所知，这个结论在一般的企业系统中鲜为人知。