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Knowledge sharing in two cultures: the moderating effect of national culture on perceived knowledge quality in online communities
European Journal of Information Systems ( IF 9.5 ) Pub Date : 2020-10-06 , DOI: 10.1080/0960085x.2020.1817802
Christine Moser 1 , Dirk Deichmann 2
Affiliation  

ABSTRACT

Online communities have been identified as key platforms for innovation and knowledge sharing. While many studies have consistently identified that social capital and cultural factors are important for online knowledge sharing, their joint effect has to date received less attention. Addressing this gap helps us to move away from a one-size-fits-all approach of managing online communities to one which takes into account that social capital (i.e., trust, reciprocity, and a shared vision) may have differential effects on the sharing of high-quality knowledge. We therefore ask: To what extent does national culture shape the effect of social capital on perceived knowledge quality? We use survey data from two online communities from Germany and the Netherlands and demonstrate that the relationship between social capital and perceived knowledge quality differs in the two different national cultures, in particular for effects of reciprocity and shared vision. Besides practical contributions, we add to the literature by first integrating a social capital and online knowledge sharing lens and highlighting the moderating effect of national culture. Second, we provide a fine-grained understanding of the influence of national culture on knowledge sharing by delving deeper into differences between national cultures often regarded as similar.



中文翻译:

两种文化中的知识共享:民族文化对网络社区感知知识质量的调节作用

摘要

在线社区已被确定为创新和知识共享的关键平台。虽然许多研究一致认为社会资本和文化因素对于在线知识共享很重要,但它们的联合效应迄今为止受到的关注较少。解决这一差距有助于我们从一刀切的在线社区管理方法转变为考虑到社会资本(即信任、互惠和共同愿景)可能对共享产生不同影响的方法高质量的知识。因此我们要求:民族文化在多大程度上塑造了社会资本对感知知识质量的影响?我们使用来自德国和荷兰的两个在线社区的调查数据,并证明社会资本和感知知识质量之间的关系在两种不同的民族文化中是不同的,尤其是互惠和共同愿景的影响。除了实际贡献外,我们首先通过整合社会资本和在线知识共享镜头并突出民族文化的调节作用来增加文献。其次,我们通过深入研究通常被视为相似的民族文化之间的差异,对民族文化对知识共享的影响提供了细致的理解。特别是对于互惠和共同愿景的影响。除了实际贡献外,我们首先通过整合社会资本和在线知识共享镜头并突出民族文化的调节作用来增加文献。其次,我们通过深入研究通常被视为相似的民族文化之间的差异,对民族文化对知识共享的影响提供了细致的理解。特别是对于互惠和共同愿景的影响。除了实际贡献外,我们首先通过整合社会资本和在线知识共享镜头并突出民族文化的调节作用来增加文献。其次,我们通过深入研究通常被视为相似的民族文化之间的差异,对民族文化对知识共享的影响提供了细致的理解。

更新日期:2020-10-06
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