Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.

中文翻译：

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人道主义行动和救灾管理中的质量管理：回顾和未来研究方向

质量管理已在文献中得到广泛讨论，最近关于人道主义供应链和救援行动的特殊问题强调了质量管理在这一新兴领域的重要性日益增加。在本文中，我们对人道主义行动和救灾管理中的质量管理领域进行了广泛的文献回顾。我们的综合审查包括 2009 年至 2018 年发表的 61 篇文章，确定了推动因素（例如透明度、政策框架）、挑战（例如金融服务、身份保护）和理论发展方法，以及许多研究空白必须解决这个问题。