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Important Factors Affecting User Experience Design and Satisfaction of a Mobile Health App—A Case Study of Daily Yoga App
International Journal of Environmental Research and Public Health ( IF 4.614 ) Pub Date : 2020-09-23 , DOI: 10.3390/ijerph17196967
Na Yu , Yi-Ting Huang

In recent years, mobile health (mHealth) has gained popularity. Yoga apps help users to exercise at home and improve their health. It is worth discussing how to give yogis a better experience and higher satisfaction to improve their willingness to keep using yoga apps. In this study, the Daily Yoga app was selected as the research object to explore important factors related to its user experience design and user satisfaction. Through a literature review and Delphi method composed of eight experts, this study put forward the important criteria framework of user experience design for the Daily Yoga app and then, used the DEMATEL (Decision Making and Trial Evaluation Laboratory)-based ANP (Analytic Network Process) method to determine the factors’ importance order and the causal relationships among them. Finally, combined with the results of an importance–performance analysis of 16 real users, we discuss the improvement measures. The research results show that the yoga class is the most critical factor in the user experience design of the Daily Yoga app, the target plan is a factor that is in great need of improvement, and having an attractive interface can improve user experience. The evaluation model of the study can act as a reference for improving user experience with the Daily Yoga app, and can also be widely used in the process of user experience design, questionnaire production, and evaluation optimization of mHealth app and related applications.

中文翻译:

影响用户体验设计和移动健康应用程序满意度的重要因素—以每日瑜伽应用程序为例

近年来,移动医疗(mHealth)越来越流行。瑜伽应用程序可帮助用户在家锻炼身体并改善健康状况。值得讨论的是如何为瑜伽士提供更好的体验和更高的满意度,以提高他们继续使用瑜伽应用程序的意愿。在本研究中,“每日瑜伽”应用被选为研究对象,以探索与其用户体验设计和用户满意度有关的重要因素。通过由八位专家组成的文献综述和Delphi方法,本研究提出了Daily Yoga应用程序用户体验设计的重要标准框架,然后使用基于DEMATEL(决策和试验评估实验室)的ANP(分析网络过程) ),以确定因素的重要性顺序及其之间的因果关系。最后,结合对16个真实用户的重要性-性能分析的结果,我们讨论了改进措施。研究结果表明,瑜伽课是Daily Yoga应用程序用户体验设计中最关键的因素,目标计划是急需改进的因素,拥有吸引人的界面可以改善用户体验。该研究的评估模型可以作为改善Daily Yoga应用程序用户体验的参考,还可以广泛用于用户体验设计,问卷制作以及mHealth应用程序和相关应用程序评估优化的过程中。目标计划是一个亟需改进的因素,拥有有吸引力的界面可以改善用户体验。该研究的评估模型可以作为改善Daily Yoga应用程序用户体验的参考,还可以广泛用于用户体验设计,问卷制作以及mHealth应用程序和相关应用程序评估优化的过程中。目标计划是一个亟需改进的因素,拥有有吸引力的界面可以改善用户体验。该研究的评估模型可以作为改善Daily Yoga应用程序用户体验的参考,还可以广泛用于用户体验设计,问卷制作以及mHealth应用程序和相关应用程序评估优化的过程中。
更新日期:2020-09-23
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