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Why drivers are frustrated: results from a diary study and focus groups
European Transport Research Review ( IF 4.3 ) Pub Date : 2020-09-22 , DOI: 10.1186/s12544-020-00441-7
Esther Bosch , Klas Ihme , Uwe Drewitz , Meike Jipp , Michael Oehl

Designing emotion-aware systems has become a manageable aim through recent developments in computer vision and machine learning. In the context of driver behaviour, especially negative emotions like frustration have shifted into the focus of major car manufacturers. Recognition and mitigation of the same could lead to safer roads in manual and more comfort in automated driving. While frustration recognition and also general mitigation methods have been previously researched, the knowledge of reasons for frustration is necessary to offer targeted solutions for frustration mitigation. However, up to the present day, systematic investigations about reasons for frustration behind the wheel are lacking. Therefore, in this work a combination of diary study and user focus groups was employed to shed light on reasons why humans become frustrated during driving. In addition, participants of the focus groups were asked for their usual coping methods with frustrating situations. It was revealed that the main reasons for frustration in driving are related to traffic, in-car reasons, self-inflicted causes, and weather. Coping strategies that drivers use in everyday life include cursing, distraction by media and thinking about something else, amongst others. This knowledge will help to design a frustration-aware system that monitors the driver’s environment according to the spectrum of frustration causes found in the research presented here.

中文翻译:

为什么驾驶员感到沮丧:日记研究和焦点小组的结果

通过计算机视觉和机器学习的最新发展,设计情绪感知系统已成为可管理的目标。在驾驶员行为方面,尤其是沮丧之类的消极情绪已成为主要汽车制造商的关注焦点。识别和缓解它们可能导致手动驾驶道路安全和自动驾驶舒适。尽管先前已经研究了挫折感识别以及一般的缓解方法,但是了解挫折原因对于提供针对性的挫折缓解解决方案是必要的。但是,直到今天,仍缺乏关于方向盘后退的原因的系统研究。因此,在这项工作中,结合了日记研究和用户焦点小组来阐明人类在驾驶过程中感到沮丧的原因。此外,还向焦点小组的参与者询问了他们在遇到令人沮丧的情况时通常的应对方法。据透露,驾驶挫败的主要原因与交通,车内原因,自残原因和天气有关。驾驶员在日常生活中使用的应对策略包括咒骂,媒体分散注意力以及思考其他事情。这些知识将有助于设计一个可识别挫败感的系统,该系统可根据此处介绍的研究发现的挫败原因来监控驾驶员的环境。据透露,驾驶挫败的主要原因与交通,车内原因,自残原因和天气有关。驾驶员在日常生活中使用的应对策略包括诅咒,媒体分散注意力以及思考其他事情。这些知识将有助于设计一个可识别挫败感的系统,该系统可根据此处介绍的研究发现的挫败原因来监控驾驶员的环境。据透露,驾驶挫败的主要原因与交通,车内原因,自残原因和天气有关。驾驶员在日常生活中使用的应对策略包括咒骂,媒体分散注意力以及思考其他事情。这些知识将有助于设计一个可识别挫败感的系统,该系统可根据此处介绍的研究发现的挫败原因来监控驾驶员的环境。
更新日期:2020-09-22
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