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Managing 5G Technology: Using Quality of Experience (QoE) to Identify the Innovation Enhancement Pattern According to the Indonesian Market
IEEE Access ( IF 3.9 ) Pub Date : 2020-01-01 , DOI: 10.1109/access.2020.3022365
Muhammad Suryanegara

The coevolution of 5G technological development and the growing market toward the 5G era has generated an innovation enhancement pattern. Identifying this pattern will reveal the 5G services in demand in the market and the infrastructure required for improving the 5G era. Herein, the patterns of 5G technological innovation enhancements are identified as expected in the Indonesian market. We use a novel approach that combines the users’ accumulated experience of mobile technology and market expectation. Two types of questionnaires are developed for this purpose: the first determines the quality of experience (QoE) parameters of 4G compared to the preceding 3G and 2G generations and the second analyzes the expectation of QoE parameters for 5G. This study defines 15 QoE parameters reflecting the aspects of infrastructure and services together with their impact on users. The users’ answers are classified into six clusters, which are translated into the innovation enhancement pattern. The findings reveal a pattern in which the Indonesian market is predominantly characterized by satisfied users who expect 5G to provide a better experience than 4G, 3G, and 2G despite the presence of some disappointed users in the market who require specialized innovation with variation in disruptive ways. In terms of 5G infrastructure, certain essential patterns include innovation enhancement to serve remote areas, the increasing significance of connectivity to non-cellular and free-service applications, and the market’s constant requirement for a better handset while the local industry may harness the opportunity to complete the 5G ecosystem. In terms of service, essential patterns include a strong need for 5G service innovation to render users more innovative, maintaining societal values while delivering the service, and the service innovation required to connect religious life and the 5G service, which should make users feel more healthy and fit. Finally, we discuss how the patterns recognized herein can help mobile operators to develop appropriate strategies for successfully implementing 5G technology.

中文翻译:

管理 5G 技术:根据印度尼西亚市场使用体验质量 (QoE) 确定创新增强模式

5G技术发展与5G时代不断增长的市场共同演进,催生了创新增强格局。识别这种模式将揭示市场需求的 5G 服务以及改善 5G 时代所需的基础设施。在此,印度尼西亚市场确定了 5G 技术创新增强的模式。我们采用一种新颖的方法,将用户对移动技术的积累经验与市场预期相结合。为此目的开发了两种类型的问卷:第一种是确定 4G 与之前的 3G 和 2G 代相比的体验质量 (QoE) 参数,第二种是分析对 5G 的 QoE 参数的期望。该研究定义了 15 个 QoE 参数,反映了基础设施和服务的各个方面及其对用户的影响。将用户的回答分为六组,转化为创新增强模式。调查结果揭示了一种模式,即印度尼西亚市场的主要特征是满意的用户,他们期望 5G 提供比 4G、3G 和 2G 更好的体验,尽管市场上存在一些失望的用户,他们需要以颠覆性方式进行专业创新和变化. 在 5G 基础设施方面,某些基本模式包括为偏远地区服务的创新增强、与非蜂窝和免费服务应用程序连接的重要性日益增加、以及市场对更好手机的持续需求,而本地行业可能会利用这个机会来完善 5G 生态系统。在服务方面,基本模式包括对 5G 服务创新的强烈需求,使用户更具创新性,在提供服务的同时保持社会价值,以及连接宗教生活和 5G 服务所需的服务创新,这应该让用户感觉更健康和适合。最后,我们讨论了此处识别的模式如何帮助移动运营商制定成功实施 5G 技术的适当策略。以及连接宗教生活和5G服务所需的服务创新,这应该让用户感觉更健康。最后,我们讨论了此处识别的模式如何帮助移动运营商制定成功实施 5G 技术的适当策略。以及连接宗教生活和5G服务所需的服务创新,这应该让用户感觉更健康。最后,我们讨论了此处识别的模式如何帮助移动运营商制定成功实施 5G 技术的适当策略。
更新日期:2020-01-01
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