Abstract As the software industry transitions to a subscription-based software-as-a-service (SaaS) model, software development companies are transforming to hybrid development organizations with increased adoption of Agile and Continuous Integration/ Continuous Delivery (CI/CD) development practices for newer products while continuing to use Waterfall methods for older products. This transformation is a huge undertaking impacting all aspects of the software development life cycle (SDLC), including the quality management system. This paper presents a case study of a large-scale transformation of a legacy quality management system to a modern system developed and implemented at Cisco Systems. The framework for this transformation is defined by six distinct areas: metrics, process, measurement, reporting, quality analytics, and culture & leadership. Our implementation leveraged recent advances in Machine Learning (ML), Artificial Intelligence (AI), connected data, integrated operations, and big data technologies to solve the challenges created by a hybrid software development organization. We believe this case study will help researchers and industry leaders understand the benefits and potential challenges of such sizeable transformations.

中文翻译：

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混合开发组织中的大规模质量转型——案例研究

摘要 随着软件行业向基于订阅的软件即服务 (SaaS) 模式过渡，软件开发公司正在向混合开发组织转型，越来越多地采用敏捷和持续集成/持续交付 (CI/CD) 开发实践对于较新的产品，同时继续对较旧的产品使用瀑布方法。这种转变是一项巨大的事业，影响到软件开发生命周期 (SDLC) 的所有方面，包括质量管理体系。本文介绍了从传统质量管理系统向 Cisco Systems 开发和实施的现代系统大规模转变的案例研究。这种转变的框架由六个不同的领域定义：指标、流程、衡量、报告、质量分析和文化与 领导。我们的实施利用了机器学习 (ML)、人工智能 (AI)、互联数据、集成运营和大数据技术方面的最新进展，以解决混合软件开发组织带来的挑战。我们相信这个案例研究将帮助研究人员和行业领导者了解这种大规模转型的好处和潜在挑战。