The automotive troubleshooting unfolds from the system phase to the multiple-domain phase. It is necessary that different field members, for example, system and domain engineers, cooperate tightly toward an integrated product service process. Therefore, the purpose of this research is to generate a knowledge management platform for the overall automotive troubleshooting service. Besides, general ontologies, automotive troubleshooting service ontology (ATSO), is also created as a helpful tool for the communication of heterogeneous systems. This proposed approach of automotive collaborative troubleshooting is explained with the corresponding meta-model. The main contribution of this research is to assure the traceability in both system and domain phases by structuring knowledge. Eventually, an application is illustrated in enhancing re-usability in the region of automotive braking system in collaborative environment.

中文翻译：

---

基于知识支持方法的协同环境下汽车故障检修过程的服务任务

汽车故障排除从系统阶段展开到多域阶段。不同的现场成员，例如系统工程师和领域工程师，必须紧密合作以实现集成的产品服务流程。因此，本研究的目的是为整个汽车故障排除服务生成一个知识管理平台。此外，通用本体、汽车故障排除服务本体（ATSO）也被创建为异构系统通信的有用工具。这种提出的汽车协作故障排除方法用相应的元模型进行了解释。这项研究的主要贡献是通过结构化知识来确保系统和领域阶段的可追溯性。最终，