Abstract Employees in organizations face technostress that is, stress from information technology (IT) use. Although technostress is a highly prevalent organizational phenomenon, there is a lack of theory-based understanding on how IT users can cope with it. We theorize and validate a model for deliberate proactive and instinctive reactive coping for technostress. Drawing from theories on coping, our model posits that the reactive coping behaviors of distress venting and distancing from IT can alleviate technostress by diminishing the negative effect of technostress creators on IT-enabled productivity. The proactive coping behaviors of positive reinterpretation and IT control can help IT users by influencing the extent to which reactive coping behaviors are effective and by positively influencing IT-enabled productivity. The findings of a cross-sectional survey study of 846 organizational IT users support the model. The paper provides a new theoretical contribution by identifying ways in which organizational IT users can cope with technostress.

中文翻译：

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刻意的还是本能的？技术压力的主动和被动应对

摘要 组织中的员工面临技术压力，即来自信息技术 (IT) 使用的压力。尽管技术压力是一种非常普遍的组织现象，但对于 IT 用户如何应对它缺乏基于理论的理解。我们对技术压力的蓄意主动和本能反应式应对模型进行了理论化和验证。借鉴应对理论，我们的模型假设，通过减少技术压力创造者对 IT 生产力的负面影响，缓解压力和远离 IT 的反应性应对行为可以缓解技术压力。积极的重新解释和 IT 控制的主动应对行为可以通过影响反应性应对行为的有效程度和积极影响 IT 支持的生产力来帮助 IT 用户。对 846 名组织 IT 用户进行的横断面调查研究的结果支持该模型。该论文通过确定组织 IT 用户应对技术压力的方式提供了新的理论贡献。