Abstract This work presents an original combination of the Systematic Layout Planning (SLP) methodology with Quality Function Deployment (QFD) for layout design of services. This methodology considers two stages. The first of these stages is Quality Function Deployment using the Modified Quality Matrix, and the second, the application of the various phases of the SLP method, using the data obtained during the first stage, in order to find a layout design which contains the client’s perception. The developed methodology was applied to redesign the layout plan for one academic department of the Universidad de Santiago de Chile. This application enabled the generation of alternative distributions, which were compared to the current layout, and the assessment was conducted by a team from the Department itself, using the Analytic Hierarchy Process (AHP).

中文翻译：

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使用 QDF 的系统布局规划系统的扩展：其在面向服务的物流中的应用

摘要 这项工作提出了系统布局规划 (SLP) 方法与用于服务布局设计的质量功能部署 (QFD) 的原始组合。该方法考虑两个阶段。这些阶段中的第一个阶段是使用修改后的质量矩阵的质量功能部署，第二个阶段是应用 SLP 方法的各个阶段，使用在第一阶段获得的数据，以找到包含客户需求的布局设计洞察力。开发的方法被应用于重新设计智利圣地亚哥大学一个学术部门的布局计划。该应用程序能够生成与当前布局进行比较的替代分布，评估由部门本身的一个团队进行，