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Are Millennials Communication Deficient? Solving a Generational Puzzle in an Indian Context
IEEE Transactions on Professional Communication ( IF 1.447 ) Pub Date : 2020-09-01 , DOI: 10.1109/tpc.2020.3009713
Archana Shrivastava 1
Affiliation  

Background: Although effective communication has been the most important attribute of success in the workplace, poor communication has hindered employees from performing well. This outcome worsens when communication occurs between cross-generational groups in an organization. Literature review: Prior research suggests that Millennials, who make up a large cohort of the population in workplaces, are technologically savvy, multitasking, and result-oriented but considered to be deficient in their communication skills. There exists a divergence between Millennials and previous generations in terms of their attitude, behavior, and value system. Research questions: 1. Is there a significant difference in the communication styles of Millennials and their predecessors in India? 2. Are Millennials communication deficient? 3. Do their Gen X predecessors lack the skills to recognize different generational preferences in order to effectively lead a multigenerational workforce? Research methodology: For this investigation, a 36-item questionnaire measured 12 interpersonal styles through three items each on a Likert-type scale. Results: The results presented in this study are not limited to generational stereotyping but rather claim to be accurate and context-sensitive. Millennials defied general stereotypes in several ways. The findings confirmed that although Millennials are different, they are not necessarily communication deficient. Conclusion: To flourish, Millennials and their predecessor and successor generations should strive to adapt to each other by avoiding stereotypes.

中文翻译:

千禧一代沟通不足?解决印度语境中的世代难题

背景:虽然有效的沟通一直是职场成功的最重要因素,但沟通不畅阻碍了员工的良好表现。当组织中的跨代群体之间发生沟通时,这种结果会恶化。文献综述:先前的研究表明,千禧一代在工作场所占很大一部分,他们精通技术、处理多任务、注重结果,但被认为缺乏沟通技巧。千禧一代与前几代人在态度、行为和价值体系方面存在差异。研究问题: 1. 千禧一代与印度前辈的沟通方式是否存在显着差异?2. 千禧一代沟通不足吗?3. 他们的 X 世代前辈是否缺乏识别不同代际偏好以有效领导多代劳动力的技能?研究方法:在本次调查中,一份包含 36 个条目的问卷通过三个条目测量了 12 种人际关系风格,每个条目都采用李克特型量表。结果:本研究中呈现的结果不仅限于代际刻板印象,而且声称是准确和上下文敏感的。千禧一代以多种方式挑战了普遍的刻板印象。调查结果证实,虽然千禧一代不同,但他们不一定缺乏沟通。结论:要蓬勃发展,千禧一代及其前辈和后继者应该努力通过避免刻板印象来相互适应。
更新日期:2020-09-01
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