ABSTRACT

Mobility-as-a-Service is an innovative concept which is anticipated to offer seamless, end-to-end mobility to customers. As MaaS market continues to grow, a better understanding of the current barriers and enablers is essential for informing policy interventions. For this purpose, this paper conducts a detailed review of the existing European regulations and policy framework, while collecting qualitative data from key stakeholders in three European metropolitan areas. Our research highlights various challenges to MaaS implementation including technical, regulatory, financial, and social issues, that lead to relevant implications for current and future transport policymaking. The paper ends with the delivery of specific recommendations to the involved MaaS actors, including public authorities and prospective MaaS operators, so as to achieve a successful MaaS implementation.

摘要

移动即服务是一个创新概念，预计将为客户提供无缝的端到端移动性。随着 MaaS 市场的持续增长，更好地了解当前的障碍和促成因素对于为政策干预提供信息至关重要。为此，本文对现有的欧洲法规和政策框架进行了详细审查，同时从三个欧洲大都市地区的主要利益相关者那里收集了定性数据。我们的研究强调了 MaaS 实施面临的各种挑战，包括技术、监管、财务和社会问题，这些挑战会对当前和未来的交通政策制定产生相关影响。本文最后向相关的 MaaS 参与者提供具体建议，包括公共当局和潜在的 MaaS 运营商，