Utilities’ communication strategies in response to the COVID‐19 pandemic have been uneven; some have been proactively informing customers about the safety of water and other coronavirus‐related issues, while others have been less engaged.

中文翻译：

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COVID‐19水污染问题强调了与消费者互动的需求

公用事业公司针对COVID-19大流行采取的沟通策略并不均衡；有些人主动通知客户水的安全性和其他与冠状病毒有关的问题，而另一些人的参与度较低。