Purpose We investigated how personality traits are associated with workplace technostress (perception of stressors related to the use of Information and Communication Technologies—ICTs). Methodology We collected 95 self-rated and 336 observer-rated questionnaires using the Personality Audit and a shortened version of the Technostress Scale. To analyze relationships between personality dimensions and technostress, we applied partial least squares structural equation modeling. Findings Our study shows that in line with previous studies, self-esteem is negatively related to levels of technostress. Contrary to our expectations, conscientiousness is positively related to technostress. Finally, the gap between a person’s self-ratings and observer ratings in all personality dimensions is positively associated with technostress. Practical implications We showed that the experience of technostress varies significantly amongst individuals. By taking personality differences into account when allocating responsibilities and creating guidelines for ICT use at work, technostress could be addressed. Instead of setting organization-wide norms for availability and use, we suggest it would be more effective to acknowledge individual needs and preferences. Originality/value This study contributes to current technostress research by further examining antecedents, and by focusing on the role of personality. In addition, we examined how differences in “self” and “observer” ratings of personality characteristics may point to variations in the way individuals experience technostress. We outline concrete best practice guidelines for ICTs in organisations that take inter-individual differences into account.

中文翻译：

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自尊、责任心和伪人格对技术压力的影响

目的 我们调查了性格特征如何与工作场所技术压力（与使用信息和通信技术 - ICT 相关的压力源的感知）相关联。方法论 我们使用人格审计和缩短版的技术压力量表收集了 95 份自我评价问卷和 336 份观察者评价问卷。为了分析人格维度和技术压力之间的关系，我们应用了偏最小二乘结构方程模型。结果 我们的研究表明，与之前的研究一致，自尊与技术压力水平呈负相关。与我们的预期相反，尽责性与技术压力呈正相关。最后，一个人在所有人格维度的自我评价和观察者评价之间的差距与技术压力呈正相关。实际意义 我们表明，技术压力的体验因人而异。通过在分配职责和制定工作中 ICT 使用指南时考虑个性差异，可以解决技术压力。我们建议与其为可用性和使用设置组织范围的规范，不如承认个人需求和偏好会更有效。原创性/价值 本研究通过进一步检查前因和关注个性的作用，为当前的技术压力研究做出贡献。此外，我们研究了人格特征的“自我”和“观察者”评级的差异如何表明个人体验技术压力的方式的变化。